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Find a Trainer
Can I schedule a session for tomorrow?
Can I hire or contact a trainer for a service other than personal training?
Can I work with more than one trainer?
Does FitnessTrainer offer in home personal training?
Where do the sessions take place?
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How do I close or delete my student account?
How do I edit my client account?
How do I find a trainer?
How do I log in to my client dashboard?
How do I manage or update my payment information?
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Can I get a refund for a session?
How long does it take to process a refund?
When will I be in contact with my trainer?
How do I schedule a session with my trainer?
How long is each session?
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Where can I find a list of my past sessions and charges?
May I meet with a trainer for an interview free of charge?
Can I pay my trainer with cash?
How do I pay my trainer for a session?
How secure is your payment system?
Do I have to pay to sign up with FitnessTrainer.com
Do I need to be certified to sign up with FitnessTrainer?
Do I need personal training experience to use FitnessTrainer.com?
Which facilities am I allowed to train at?
How many clients do you trainers typically receive through FitnessTrainer?
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What is the "contract" I have to sign?
Do I have to finish my application in one sitting or can I finish it later?
Do I need to post a picture for my profile?
Do I need to post a video for my profile?
Can I list any of the locations in the "Facility Near You" box of the "Facilities" tab?
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Working With Clients
What is your cancellation policy for trainers and clients?
What do I do when I receive a client booking email or text message?
What if I cannot take on a client who has booked with me?
Do I have to send my client back through FitnessTrainer?
A client did not show up for the session. Will I get compensated for this session?
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How do I get paid?
When do I get paid?
I haven't received my payment yet? What do I do?
How do I raise or lower my rate?
If I change my rate, will my new rate be applied to all clients?
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How do I change my availability?
How do I add/delete facilities?
How do I update my profile details such as "About Me" and "Experience"?
Can I put my account on hold?
How do I deactivate my account?
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How do I schedule a training session in my profile?
How do I log a completed training session in my profile?
What does confirming a session mean?
May I give a free first lesson or meeting with a student?
What do I do when a student requests a lesson time with me?
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Why have I not received a client yet?
How do I get more students?
How do I become a featured trainer?
I have taught more session hours than shown on the badge on my profile. When does it update?
How can I appear higher in search results?
Help Desk Software