FitnessTrainer

Find a Trainer 15

• Can I schedule a session for tomorrow?
• Can I hire or contact a trainer for a service other than personal training?
• Can I work with more than one trainer?
• Does FitnessTrainer offer in home personal training?
• Where do the sessions take place?

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Account 13

• How do I close or delete my student account?
• How do I edit my client account?
• How do I find a trainer?
• How do I log in to my client dashboard?
• How do I manage or update my payment information?

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Sessions 11

• Can I get a refund for a session?
• How long does it take to process a refund?
• When will I be in contact with my trainer?
• How do I schedule a session with my trainer?
• How long is each session?

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Payment (clients) 5

• Where can I find a list of my past sessions and charges?
• May I meet with a trainer for an interview free of charge?
• Can I pay my trainer with cash?
• How do I pay my trainer for a session?
• How secure is your payment system?

Prospective Trainer 10

• Do I have to pay to sign up with FitnessTrainer.com
• Do I need to be certified to sign up with FitnessTrainer?
• Do I need personal training experience to use FitnessTrainer.com?
• Which facilities am I allowed to train at?
• How many clients do you trainers typically receive through FitnessTrainer?

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Getting Started 7

• What is the "contract" I have to sign?
• Do I have to finish my application in one sitting or can I finish it later?
• Do I need to post a picture for my profile?
• Do I need to post a video for my profile?
• Can I list any of the locations in the "Facility Near You" box of the "Facilities" tab?

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Working With Clients 10

• What is your cancellation policy for trainers and clients?
• What do I do when I receive a client booking email or text message?
• What if I cannot take on a client who has booked with me?
• Do I have to send my client back through FitnessTrainer?
• A client did not show up for the session. Will I get compensated for this session?

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Payment 8

• How do I get paid?
• When do I get paid?
• I haven't received my payment yet? What do I do?
• How do I raise or lower my rate?
• If I change my rate, will my new rate be applied to all clients?

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Account Support 17

• How do I change my availability?
• How do I add/delete facilities?
• How do I update my profile details such as "About Me" and "Experience"?
• Can I put my account on hold?
• How do I deactivate my account?

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Sessions 7

• How do I schedule a training session in my profile?
• How do I log a completed training session in my profile?
• What does confirming a session mean?
• May I give a free first lesson or meeting with a student?
• What do I do when a student requests a lesson time with me?

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Additional Tips 5

• Why have I not received a client yet?
• How do I get more students?
• How do I become a featured trainer?
• I have taught more session hours than shown on the badge on my profile. When does it update?
• How can I appear higher in search results?