Working With Clients

What is your cancellation policy for trainers and clients?
The trainer or client must provide 24 hours notice if they are unable to attend/conduct the session. All cancellations and rescheduling of sessions should b...
Wed, 10 Jul, 2019 at 4:08 PM
What do I do when I receive a client booking email or text message?
You will need to login and click "view client details" and get in touch with the client to introduce yourself, discuss their fitness goals, and sc...
Fri, 12 Jul, 2019 at 10:35 AM
What if I cannot take on a client who has booked with me?
After speaking with the potential client over the phone and confirming that you will be unable to work together, please login to click the "DECLINE&quo...
Fri, 12 Jul, 2019 at 10:56 AM
Do I have to send my client back through FitnessTrainer?
Yes. When you agree to become a trainer with FitnessTrainer you also agree to train all students acquired through FitnessTrainer on the FitnessTrainer platf...
Tue, 4 Feb, 2020 at 12:59 PM
A client did not show up for the session. Will I get compensated for this session?
If a client does not show up for the agreed upon session, you have the option of billing the client for the missed session. To do this, you will "confi...
Wed, 10 Jul, 2019 at 4:11 PM
I haven't heard from my client in awhile. What do I do?
If you do not hear back from the client after a few calls, texts, or emails either give it a few days before contacting them again or get in contact with us...
Wed, 10 Jul, 2019 at 4:12 PM
What are the benefits of sending clients back through FitnessTrainer?
There are multiple benefits. Rebooks provide a bump in position on the FT zip code search making your profile more accessible to prospective students. Also ...
Fri, 12 Jul, 2019 at 11:26 AM
Does my hourly rate increase if there are 2+ people taking the training session?
Upon learning that the client will be bringing multiple people to each training session, you'll have the option of changing your hourly rate with that ...
Wed, 10 Jul, 2019 at 4:46 PM
How do I view my client list as well as the number of sessions completed with each student?
Log into your FT account. Once logged in, click on the "Client List" tab to view all current and past clients. If you click on the name of the stu...
Fri, 12 Jul, 2019 at 11:40 AM
My new client doesn't want to start for a few weeks/month. Should I schedule a session now or later?
Yes. Scheduling a session with a new client, even if it is a month out, indicates to FitnessTrainer that you are all set to work with that student. If you r...
Fri, 12 Jul, 2019 at 11:11 AM