Account Support

How do I change my availability?
Log into your FT account. Once logged in, click the "More" button and then click on the "Availability" section. You can click either on t...
Wed, 14 Mar, 2018 at 12:06 PM
How do I add/delete facilities?
Log into your FT account. Once logged in, click the "More" button and then click on the "Facilities" section. Do not select or input a fa...
Wed, 14 Mar, 2018 at 12:08 PM
How do I update my profile details such as "About Me" and "Experience"?
Log into your FitnessTrainer trainer dashboard. Once logged in, click the "More" button to access your "About Me", "Experience"...
Fri, 12 Jul, 2019 at 1:23 PM
Can I put my account on hold?
Yes. If you get in contact with us at support@fitnesstrainer.com we can put a temporary hold on your account so that you will no longer receive new clients (...
Wed, 14 Mar, 2018 at 2:34 PM
How do I deactivate my account?
The only way to deactivate your account is to get in contact with us at support@fitnesstrainer.com. A deactivated account would require you to create another...
Wed, 14 Mar, 2018 at 2:32 PM
I forgot my password. How do I reset it?
Go directly to http://fitnesstrainer.com/signin, or click on the "Login" button found at the top right of every page of FitnessTrainer. Then click ...
Wed, 14 Mar, 2018 at 11:57 AM
How do I login to my trainer account?
To log in to your trainer account, head to the FitnessTrainer home page, and click "Log In" at the top right corner of the screen. A modal will ap...
Thu, 16 May, 2019 at 12:02 PM
Why was my application not approved?
If you've received an email asking that you make changes to your application before resubmitting for consideration, here are some suggestions on ways t...
Mon, 20 May, 2019 at 12:20 PM
Can I open a new account if I already have one?
The FitnessTrainer system does not permit duplicate accounts or applications, and trainers are allowed only one account at any time. If you currently have an...
Thu, 16 May, 2019 at 12:10 PM
Can I share my trainer account with another personal trainer?
While allowing another trainer to utilize your account can be acceptable, we encourage trainers to consider the structure of their account when trying to ma...
Thu, 16 May, 2019 at 12:12 PM