Account

How do I close or delete my student account?
In order to close your account, please email us at Support@FitnessTrainer.com. Someone from our team will first make sure that you have paid for all trainin...
Tue, 16 Jul, 2019 at 11:23 AM
How do I edit my client account?
You can update your information by logging into your client dashboard at FitnessTrainer, then selecting the “My Preferences” link located in the top header....
Tue, 16 Jul, 2019 at 11:23 AM
How do I find a trainer?
How to search for a trainer: On FitnessTrainer.com enter your ZIP code, and click “Search for Your Trainer” Answer a few questions that will help...
Tue, 16 Jul, 2019 at 11:24 AM
How do I log in to my client dashboard?
To log in to your client dashboard, head to the FitnessTrainer home page, and click "Log In" at the top right corner of the screen. You will be ta...
Tue, 16 Jul, 2019 at 11:25 AM
How do I manage or update my payment information?
On your student dashboard click the “My Payments” tab at the top of the screen. On that screen you will be able to view your current card on file. If you ...
Tue, 16 Jul, 2019 at 11:26 AM
How do I reset my password?
Go directly to https://fitnesstrainer.com/signin, or click on the "Login" button found at the top right of every page of FitnessTrainer.com, then ...
Tue, 16 Jul, 2019 at 11:26 AM
I created a second client account by mistake. What can I do?
Simply contact FitnessTrainer by email at support@fitnesstrainer.com, and include your name, the email addresses listed on both accounts, and let us know wh...
Tue, 16 Jul, 2019 at 11:27 AM
My account was closed. How can I reopen it?
If you receive a message that your account has been closed, you can email us at support@fitnesstrainer.com. Someone from our team will look into any possibl...
Tue, 16 Jul, 2019 at 11:28 AM
What are some safety tips I should think about when working with my trainer?
Understand that anyone who is able to commit identity theft can also falsify a profile, so we suggest you take the following steps for your own protection. ...
Tue, 16 Jul, 2019 at 11:29 AM
What does FitnessTrainer tell trainers about me?
When corresponding with a trainer, the trainer will see only your first name, last initial and details such as age, gender, desired training time, fitness g...
Tue, 16 Jul, 2019 at 11:30 AM