Can I get a refund for a session?
If after your first session you realize you are not compatible with your trainer then we'll get you switched to a new trainer for no extra cost. If you ...
Tue, 16 Jul, 2019 at 12:52 PM
How long does it take to process a refund?
Refunds usually appear back on your credit card or PayPal account within 2-3 business days. 
Tue, 16 Jul, 2019 at 12:53 PM
When will I be in contact with my trainer?
You will receive your trainers contact information only after you have added you payment information on file with that trainer. Once that is done, your trai...
Wed, 20 Apr, 2022 at 8:32 AM
How do I schedule a session with my trainer?
If you’re already in contact with your trainer and wish to request a session time, just include in your message the day and time you would like to have that...
Tue, 16 Jul, 2019 at 12:54 PM
How long is each session?
Training sessions are typically 1 hour long. If you prefer different increments of time however, discuss with your trainer which session length would work b...
Tue, 19 Apr, 2022 at 3:23 PM
Is the trainer willing to travel to my location?
It all depends on the trainer and the travel radius they have listed on their profile. All of our trainers have listed their locations and how far they are ...
Tue, 19 Apr, 2022 at 3:18 PM
Can trainers change their hourly rates?
Trainers manage their own rates and can change them at any time. Some trainers have different rates for group sessions, traveling outside of their travel ...
Tue, 16 Jul, 2019 at 12:57 PM
Can I tip my trainer?
While all payment for personal training using trainers listed on FitnessTrainer is handled by FitnessTrainer, you’re free to tip your trainer after the sess...
Tue, 16 Jul, 2019 at 12:58 PM
How do I write a testimonial about or a review of my trainer?
Once you’ve logged in, head to the “My Trainers” page. You'll have the ability to write a custom testimonial  for any tutor with whom you've had a...
Tue, 19 Apr, 2022 at 2:30 PM
How do I rate a session?
You can rate individual sessions via an email you’ll receive following each session which also includes your session receipt. Click the link within the emai...
Tue, 16 Jul, 2019 at 1:01 PM