Messaging

Where can I find my ongoing messages?
To view all current and past conversations with clients, log into your FitnessTrainer account (https://fitnesstrainer.com/sessions/new) and click on "...
Wed, 8 Aug, 2018 at 10:36 AM
How can I tell if I have a new message?
When a client, new or active, sends you a new message, you will receive an email notification.  You can access the message(s) by either clicking on &...
Thu, 16 May, 2019 at 12:28 PM
Why can't I message my client?
There are two reasons you may no longer be able to communicate with a client through FitnessTrainer: The client's messages may be locked: A lock on a...
Mon, 20 May, 2019 at 12:23 PM
How can I tell if a student has payment information on file?
A client's payment status is indicated by the color of the credit card symbol located next to the student’s name at the top of the Messages thread. Op...
Thu, 16 May, 2019 at 3:26 PM
How quickly do I need to respond to student messages?
It’s important that you respond quickly to new client requests, even if it is to tell a client that you can’t help them. Your response rate affects your ran...
Thu, 16 May, 2019 at 3:27 PM
When can I share my phone number with a student?
Clients are required to enter billing information prior to the trainer scheduling sessions with them. You are welcome to share your phone number with a stud...
Wed, 10 Jul, 2019 at 3:23 PM
How do I message and get my first student?
Trainers can respond to the “new potential student” emails that get sent out when a prospective client is interested in hiring a personal trainer nearby. In...
Thu, 11 Jul, 2019 at 2:00 PM
Why can't I share my personal email address with clients?
To protect you under our Terms of Use and your personal information, all written correspondence with students should be conducted within FitnessTrainer’s me...
Thu, 16 May, 2019 at 12:36 PM
Where can I find information about my clients?
From the “My Message” section: To access messages, click the “My Messages” link at the top of your dashboard.  Click the client’s name from the list d...
Thu, 16 May, 2019 at 12:37 PM
How can I tell if a message is spam?
We're always refining the process used to identify spam and illegitimate inquiries more efficiently. Part of improving how FitnessTrainer prevents spam...
Thu, 16 May, 2019 at 2:36 PM